Amazon Delivered Empty Package (What To Do + Refund!)

Amazon delivered empty package what to do?

Online shopping can be a convenient and cost-effective way to shop. However, receiving deliveries can sometimes be inconvenient or uncomfortable, as online retailers have shown us.

Even shopping at reputable companies like Amazon does not guarantee a smooth experience, as issues like late deliveries, incorrect sizes, and empty packages can still occur. While the latter may seem unusual, it is a possibility that online shoppers should be aware of. Therefore, it is important to know how to handle such situations and why they occur.

Amazon delivered an empty package.

If you have not received your package, it is advisable to contact the seller or an Amazon customer representative right away to report the issue. Depending on the situation, Amazon will either provide you with a replacement or a refund.

Given the high volume of packages handled by Amazon fulfillment centers daily, logistical issues like missing packages can occasionally occur, including instances where packages are mistakenly sent without any contents.

What should you do if Amazon sends an empty package?

If you receive an empty package from Amazon, you should immediately contact the seller or an Amazon customer representative to report the issue. They will investigate the matter and take appropriate action to resolve the problem.

In most cases, Amazon will offer to send a replacement item or issue a refund for the missing product. It is important to provide as much information as possible, including the order number, tracking information, and any other relevant details to help expedite the process.

It is also a good idea to take photos of the empty package and any shipping labels or packaging materials to provide as evidence if needed. By promptly reporting the issue, you can ensure that Amazon takes appropriate action to rectify the situation and prevent similar issues from occurring in the future.

Amazon sends empty packages why?

There are two primary reasons why an empty package may be sent:

  • Firstly, due to the high-demand nature of Amazon, mistakes can sometimes be made by fulfillment center employees. For instance, an employee may forget or skip the packaging process when preparing a box for shipping.
  • Secondly, if the item was sold directly by Amazon, they have full control over the packaging and placement of the product. However, if the seller is a third-party, it could be a possible scam. In such cases, it is recommended to report any concerns to both Amazon and the Federal Trade Commission.

While there could be other possible causes for an empty package, they are relatively uncommon and may not require further investigation. It is important to remember that in any case, Amazon is responsible for the missing package and not the customer.

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How does the Empty Amazon Packages Scam Work?

How does the empty Amazon packages scam work?

The empty Amazon packages scam is a fraudulent scheme in which a seller sends an empty or almost empty package to a buyer, who then receives the package and believes they have been scammed. Here’s how the scam typically works:

  1. A buyer purchases a product on Amazon from a third-party seller.
  2. The seller ships an empty or nearly empty package to the buyer’s address.
  3. The buyer receives the package and finds that it is empty or contains a product that is significantly different from what they ordered.
  4. The buyer contacts the seller and/or Amazon to report the issue and request a refund or replacement.
  5. The seller either ignores the request or tells the buyer that they shipped the correct item and that the issue must be due to a shipping error.
  6. The buyer is left with a product they did not order or an empty package and no way to get their money back.

This scam can be difficult to detect, especially if the seller has a good reputation on Amazon. However, buyers can protect themselves by being cautious when purchasing from third-party sellers and checking the seller’s reputation and reviews before making a purchase.

If an empty package is received, buyers should immediately contact Amazon and the seller to report the issue and request a refund or replacement.

What if I get an empty package?

If Amazon verifies that the order was placed by you and the status of your order reads as “delivered,” they will reimburse you for any empty packages received.

However, if you do not have proof of purchase or the status of your order does not indicate that it was delivered, you will not receive a refund. It is important to note that there could be instances where an unopened package is received due to errors in the delivery process. In such cases, it is recommended to report the issue to Amazon immediately.

It is also worth considering additional measures, such as purchasing insurance or requiring signature confirmation for delivery, to ensure the safe delivery of your packages. These measures can provide added protection against the risk of receiving empty packages or other issues related to package delivery.

What is the best way to get a replacement for an empty package?

What is the best way to get a replacement for an empty package?

Yes, you can get a replacement for an empty package if you purchased it directly from Amazon. However, if you bought it through a third-party seller, you will need to contact the seller to try and resolve the issue.

If the seller fails to cooperate or provide a satisfactory resolution, you can file a claim through Amazon’s A-to-Z Guarantee. Alternatively, you can request a refund for the purchase. It is important to keep any relevant evidence, such as photos of the empty package and shipping labels, to support your claim.


If you receive an empty package, it could be due to an error in the packaging process or a scam. In either case, it is recommended to contact either Amazon or the seller, depending on the circumstances.

If these attempts to resolve the issue are unsuccessful, you can request a return. It is important to have proof of purchase to facilitate the process. Amazon is generally willing to issue a full refund for the purchase.